What if I wish to exchange for another item? For Exchanges, you will be billed for any shipping cost. For warranty exchanges we will pay shipping back to you. International orders may be required to pay shipping both ways. In the rare event of damage during shipping, you may be required to keep all shipping materials, and assist in any insurance claim, in order to process your damage claim. Before returning an instrument please contact: firstname.lastname@example.org to obtain a return merchandise authorization number. We will send you an email with instructions where to return the instrument.
For Exchanges: Please follow these simple steps: •VERY IMPORTANT! Contact us via email at email@example.com to request authorization. Be sure to provide your name, invoice number and the exact items which you want to return. We will send you an email with instructions where to return the instrument. Make sure the items are in their original condition, just as you received them. We will exchange the items once the orginal order has been returned. We will not exchange an item if it arrives to us damaged. Your package must be mailed to us within 7 days of requesting authorization to exchange. Please include in the package your name, email address and invoice number.