What if my instrument is damaged during shipping? For damage in shipping: All packages must be inspected for damage at time of receipt, and any damage reported within 3 days. Please contact us at firstname.lastname@example.org or 802/674-9585 if damages occur. If damage occurs during shipping, all packaging must be kept for possible inspection by shipping agent. Returns of most products may be made for 15 days from shipping date for full refund or credit, less shipping, if in new, unused condition. Please contact us at email@example.com before returning. Warranty on Sunreed bamboo wind instruments is in effect according to warranty accompanying instrument. No other warranty is given, expressed or implied, for any product, other than arrival in new, working condition. Please read care information that may accompany your instrument.